Shipping and Returns



Spy guarantees to offer our clients the best services and products at very low wholesale prices. Due to the nature of the services and the products that are being sold , RETURNS WILL NOT BE ACCEPTED unless otherwise explicitly stated on the specific product page or unless the product is found to be defective. We have been forced to implement this policy because of the attraction of our security and surveillance products to many unscrupulous people who buy our products online, use them to their gain for a short period of time and then return products. For that reason, all returns, exchanges and refunds must be approved by our spy store prior to any product being returned. Our Private Detective Agency Has strict quality control measures and we always test all of security products before shipping them. Please feel free to contact us if you have any questions in regards to our services or products at: (800)743-2313.

RETURN POLICY: All products are special ordered by the person ordering and are NOT subject to cancellations. *Due to the nature of our products, we will not accept returns unless the product is damaged upon shipment to the client. However, all returns MUST be authorized by a representative of prior to the product being returned. We will refund, replace or credit your account for a returned product(s) at our discretion ONLY.

WARRANTY: Spy guarantees all products to be free of defects in workmanship and material for 90 days. In this case, we will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.

Special exceptions can be made on a case by case basis determined by Spy Center. In this event, returns are subject to deductions for shipping costs and a 30% restocking fee and must be returned within a five (4) day period from date of receipt of product(s). Refunds will not be given for products returned without explicit permission from our store in writing. Any return has to be authorized by a representative of SpyCenter representative ONLY. Returns will not be authorized after five (5) business days of receipt of product(s) by the client.



* Full Warranty Included with All Items
We stand behind every item we sell with a full 6 month parts and labor warranty. Longer warrantees are available on most items for an extra charge.

* Free Lifetime Technical Support
We are always available to help you with questions or details about your system. Customers are provided support contact details with their purchase.

* No Sales Taxes Collected
You will NEVER pay sales tax with purchases from us via our direct web site. If you live in a state where we are required to collect sales taxes, we will pay the sales tax for you.

Confidential Customer Information

All of our received customer information is strictly confidential. Spy, do not misuse or sell customer information or do we send unsolicited e-mail or US postal mail as well. Spy Center, your privacy is very important and understand that due to us being in the counter-spy business. Information provided to us is kept in an internal database and is strictly used for office use. One must be above the age of 18 in order to purchase from us…NO EXCEPTIONS


It is the responsibility of the Buyer (not the distributor), to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any items listed on this web site. Consult an attorney or law enforcement professional, regarding local, state and federal laws before ordering. By placing an order, the Buyer represents that he/she is of legal age and that the products will be used only in a lawful manner. When applicable, equipment sold may be subject to Public Law 90-351, Title 111 18 U.S.C., Section 2511.

Periodically we have clients ask us in regards to the legality of the security products sold at our spy shops. We always advise all of our clients that we only sell legal products that are intended to protect property, life and peace of mind. If you have any legal questions regarding the use or misuse of our security and spy products, PLEASE CONSULT WITH YOUR LAWYER. The laws in every state are different, therefore, you should get informed first !

By placing an order on our spy center website you represent that you are of legal age to purchase the items and that the items ordered are legal for purchase and possession in your state.

Abide by the law …. please do not use any of our items for unlawful purposes.